How to manage orders paid with payment acquirers

Flectra confirms orders automatically as soon as the payment is authorized by a payment acquirer. This triggers the delivery. If you invoice based on ordered quantities, you are also requested to invoice the order.

What are the payment status

At anytime, the salesman can check the transaction status from the order.

  • Draft: transaction under processing.
  • Pending: the payment acquirer keeps the transaction on hold and you need to authorize it from the acquirer interface.
  • Authorized: the payment has been authorized but not yet captured. In Flectra, the order is already confirmed. Once the delivery done, you can capture the amount from the acquirer interface (or from Flectra if you use Authorize.net).
  • Done: the payment is authorized and captured. The order has been confirmed.
  • Error: an error has occured during the transaction. The customer needs to retry the payment. The order is still in draft.
  • Cancelled: when the customer cancels the payment in the payment acquirer form. They are taken back to Flectra in order to modify the order.